Lifetime Jewelry Protection Plan

NOW YOU CAN PROTECT YOUR FINE JEWELRY PURCHASE WITH SIGNET SERVICE PLANS, INC.’s (SSP) LIFETIME JEWELRY PROTECTION PLAN

What is covered?

The SSP Lifetime Jewelry Protection Plan (LJPP or Plan) will provide the following repairs or replacement necessary to maintain your jewelry under normal conditions. The Plan covers the following repairs necessary as a result of damage due to normal wear and tear or due to a manufacturing defect in materials or workmanship.

  • Retip and Rebuild Prongs
  • Replacement of damaged earring backs and posts
  • Ring sizing (up or down two sizes)
  • Replacement of spring rings
  • Refinishing
  • Polishing
  • Rhodium plating
  • Gemstone tightening
  • Chain and bracelet soldering
  • Cultured pearl restringing

Repairs may be made with non-original manufacturer parts. Select merchandise design or materials may not allow for repair; however, that merchandise may be eligible for a one-time replacement as outlined below.

Terms and Conditions

This LJPP is subject to the following terms and conditions:

  • This LJPP covers merchandise damage due to normal wear and tear or a manufacturing defect and does not extend to damage due to causes beyond our control, including any unauthorized alterations made by you to the covered merchandise, abuse or acts of God. This plan does not cover loss for any reason, including by theft or mysterious disappearance. If you purchase this Plan after you purchase the covered merchandise, this Plan does not cover preexisting conditions in the covered merchandise that occurred after you purchased such merchandise and prior to the effective date of this Plan.

    THIS LJPP DOES NOT COVER ANY COSTS, EXPENSES OR DAMAGES NOT SPECIFICALLY SET FORTH HEREIN, INCLUDING, BUT NOT LIMITED TO, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, NO MATTER THE CAUSE, INCLUDING DELAY IN RENDERING SERVICE UNDER THIS PLAN OR LOSS OF USE DURING THE PERIOD THAT THE MERCHANDISE IS BEING REPAIRED OR OTHERWISE AWAITING PARTS.

  • This Plan does not cover any costs, expenses or damages not specifically set forth herein, including indirect or consequential damages.

    THIS PLAN IS ONLY VALID IF COVERED MERCHANDISE’S ORIGINAL RECEIPT IS ATTACHED TO THIS PLAN. ONLY THE PRODUCT IDENTIFIED ON THE RECEIPT AND IN THIS PLAN IS SUBJECT TO THIS PLAN.You must retain both this Plan and a paid receipt as proof of purchase. This Plan, including the terms and conditions contained herein, and the paid receipt constitute the entire agreement between you and us.

  • Only one item is covered per LJPP. This LJPP is only valid if the purchase information regarding the covered merchandise is printed on this Plan. You must retain both this Plan and a paid receipt as proof of purchase. This Plan, including the terms and conditions contained herein, and the paid receipt constitute the entire agreement between you and us.
  • If the eligible repairs cannot be completed for any reason, we reserve the option to replace the merchandise with similar merchandise or a store credit equivalent to the purchase price of the covered merchandise, at our discretion. In the case of replacement, coverage under this LJPP will not extend to the replacement merchandise; however, you will have the option to purchase a new LJPP on the replacement merchandise.
  • Our total liability under this Plan is the purchase price paid for the merchandise as printed on this form. Our obligations owed under this LPJJ shall be satisfied when the total value of all authorized services or replacement that we provide under this Plan exceeds the purchase price of the covered merchandise. There is no deductible for repairs that do not exceed our liability. Once our liability is satisfied, you are responsible for any additional repair expense.
  • The term of this LJPP shall start on the date this Plan is purchased (as printed on this Plan) and will continue for the lifetime of the original purchaser or, if the merchandise is a gift, the recipient, subject to our total liability under this Plan as described above.
  • You may cancel this LJPP for any reason at any time. If you request cancellation within thirty (30) days of the original purchase date of this Plan (as shown on your paid receipt) and no services have been provided to you under this Plan, then the Plan is void and you will receive a full refund of purchase price of this Plan. If you request cancellation of this Plan more than thirty (30) days after the original purchase date of the Plan or after you have received services under this Plan, then you will receive a prorated refund of the purchase price of this Plan (for cancellation purposes, based on a five (5) year duration), less the value of any Plan services received.

    A 10% penalty per month shall be added to any refund not paid by us within thirty (30) days of such cancellation. This Plan provides benefits separate from and in addition to any applicable warranty coverage. If any warranty provides the same coverage as this Plan, we will provide you a full refund.

  • We may only cancel this Plan in the event of non-payment, fraud or material misrepresentation by you. In that case, you will receive a notice of cancellation at least thirty (30) days before cancellation. Such notice will specify the reason and effective date of the cancellation. If we cancel this Plan, you will receive a prorated refund of the purchase price of this Plan (for cancellation purposes, based on a five (5) year duration), less the value of any services you received under this Plan.

Other Important Information

  • Obligations of SSP under this LJPP are backed only by SSP’s full faith and credit and are not guaranteed under a service contract reimbursement insurance policy unless otherwise provided by any applicable state variation set forth herein. This LJPP may not be transferred and is only for the benefit of the original purchaser or gift recipient. This document contains the entire agreement between the parties. THIS IS NOT AN INSURANCE CONTRACT.

    WHAT TO DO IF COVERED MERCHANDISE REQUIRES SERVICE: Present the covered product and the original LJPP to any Zales, Zales Outlet or Gordon’s Jewelers locations in service as of the date of presentation (whether the Plan was purchased on-line or in-store). To find a location where you can present this LJPP, please call 1-800-311-5393 or visit www.Zales.com.

    The provider under this LJPP is Signet Service Plans, Inc., 375 Ghent Road, Akron, OH 44333, 330-668-5000, and is referred to throughout this document as “SSP”, “we” or “us.” The original customer who purchased the merchandise or original receiver of the merchandise, in the case of a gift, covered by this Plan is referred to as “you” or “your.”

State Variations: If you reside in one of the following states, the state specific variation shall supersede and control if inconsistent with any other terms and conditions of the Plan.

Alabama – No claim incurred or paid will be deducted from the amount to be refunded to you in the event of cancellation of this Plan.

Arizona – No claim incurred or paid will be deducted from the amount to be refunded to you in the event of cancellation of this Plan.

California – In home service is not provided, and we will not pay the costs of transporting the merchandise to any of our store locations for service. We are not responsible for preventative maintenance. You may cancel this Plan within sixty (60) days of receipt of the Plan, and you will receive a full refund if you have not made a claim. If you have made a claim or cancel after sixty (60) days of receipt of the Plan, you will receive a pro rata refund (for cancellation purposes, based on a five (5) year duration).

Connecticut – You may cancel this Plan if you return the covered merchandise or the covered merchandise is sold, lost, stolen or destroyed, subject to the terms and conditions related to refunds set forth in this Plan. In the event that You have attempted but are unable to resolve a dispute with Signet Service Plans, Inc., you may contact The State of Connecticut, Insurance Department, PO Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the unresolved dispute, the purchase price of the covered merchandise, the cost of repair of the covered merchandise and a copy of the Plan. Our obligations under this Plan are insured under a service contract reimbursement insurance policy issued by Zale Indemnity Company. Should we fail to provide, or reimburse or pay for, any claim covered under this Plan within sixty (60) days of filing such a claim, or if we become insolvent or otherwise financially impaired, you are entitled to make a direct claim against the insurer by submitting your claim in writing to Zale Indemnity Company, 901 W. Walnut Hill Lane, Irving, Texas, 75038, 800-999-7829.

Florida – In the event the Plan is canceled by you, return of premium shall be based upon one hundred percent (100%) of unearned pro rata premium less any claims that have been paid or less the cost of repairs made on your behalf. In the event the Plan is canceled by us, return of premium shall be based upon one hundred percent (100%) of unearned pro rata premium less any claims that have been paid or less the cost of repairs made on your behalf. The purchase price of this Plan is not subject to regulation by the Florida Office of Insurance Regulation of the Financial Services Commission.

Georgia – If we cancel, the form of such cancellation will comply with 32-24-44 of the Georgia Code. You may cancel at any time upon demand we will refund the excess of the Plan purchase price above the customary short rate for the expired term of the Plan. This Plan is guaranteed by a surety bond issued by Western Surety Company, 101 S. Philips Ave., Sioux Falls, SD 57104-6735. If a claim for service or a refund under the Plan is not honored by us within sixty (60) days after you have claim to us in accordance with the terms and conditions of the Plan, you may make such claim directly with Western Surety Company.

Nevada – If we or you cancel, no costs of services will be deducted from your pro rata refund.

New Hampshire – In the event you do not receive satisfaction under this contract, you may contact the New Hampshire Insurance Department by mail at State of New Hampshire Insurance Department, 21 South Fruit Street, Suite 14, Concord, New Hampshire, 03301 or by telephone, via consumer assistance at 1-800-852-3416.

New Mexico – Final contract price to be determined prior to presentation to consumer for signature.

North Carolina – Purchase of this Plan is not required to purchase or finance the jewelry covered by this product.

Oklahoma – Oklahoma service warranty statutes do not apply to commercial use references in service warranty contracts. Coverage offered by this Plan is not guaranteed by the Oklahoma Insurance Guaranty Association. In the event you cancel this Plan, return of the premium shall be based upon 90% of the unearned pro rata premium less the actual cost of any service provided under the Plan. THIS IS NOT AN INSURANCE CONTRACT.

Oregon – If you do not receive satisfaction under this Plan, you may contact the Oregon Insurance Division, Consumer Advocacy Unit, at 350 Winter Street NE, Salem, Oregon 97301 or by phone at 1-888-877-4894. Item, as used in this Plan, is defined as the jewelry that has been purchased and is covered by this Plan.

South Carolina – In the event of a dispute with the provider of this contract, you may contact the South Carolina Department of Insurance, Capitol Center, 1201 Main Street, Suite 1000, Columbia, South Carolina 29202-3105, 1-800-768-3467.

Texas – If You purchased this Plan in Texas, unresolved complaints concerning Us or questions concerning the regulation of a service contract provider may be addressed to the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, telephone number 512-463-6599 or 800-803-9202.

Wisconsin – THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE. Our obligations under this Plan are insured under a service contract reimbursement insurance policy issued by Zale Indemnity Company. Should we fail to provide, or reimburse or pay for, any claim covered under this Plan within sixty (60) days of filing such a claim, or if we become insolvent or otherwise financially impaired, you are entitled to make a direct claim against the insurer by submitting your claim in writing to Zale Indemnity Company, 901 W. Walnut Hill Lane, Irving, Texas, 75038, 800-999-7829.